Jay Michael Katip
Technical Expert, Instructor  |  Designer  |  Developer  |  Media Producer
Montgomery, Alabama   |   334.604.1718   |   mike@katip.name   |   https://mike.katip.name

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PROFESSIONAL EXPERIENCE
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CEO / Lead Instructor                                                           2025 — Present
Tungsten Technology Corporation

  - Created Tungsten Technology Corporation to expand on freelance teaching work
  - Manage contract sales team
  - Oversee all business operations
  - Coordinate training program delivery
  - Handle financial and administrative tasks
  - Drive client acquisition and retention

Freelance Designer / Freelance Developer                                        2003 — Present
Freelance

  - Designed Business Cards
  - Designed Logos
  - Designed Posters
  - Created and Edited Videos
  - Designed and Developed Web Sites

Freelance Instructor                                                               2011 — 2025
Freelance

  - Facilitated instructor led training sessions
  - Prepared training materials

Technical Support Expert                                                           2022 — 2024
InMotion Hosting  ·  Virginia Beach, Virginia · Remote

  - Diagnosed and resolved customer issues
  - Supported customers over Phone, Chat, Tickets, and Email

Marketing Specialist                                                               2019 — 2021
Edge Industrial Supply  ·  Fort Wayne, Indiana · Hybrid

  - Created print and digital marketing materials
  - Managed Marketing Campaigns
  - Maintained customer-facing website
  - Migrated existing website to BigCommerce
  - Built a custom-developed customer-facing website
  - Built custom internal tools to manage Customers, Products, Marketing Campaigns, Time Off
    Requests
  - Automated product and pricing updates from Home Depot Pro Specialty Trades to internal
    tools, BigCommerce, QuickBooks, RealPage, Ops Technology, Yardi, and Nexus

Training Specialist                                                                2018 — 2019
Aditi Consulting — on assignment at DePuy Synthes, a Johnson & Johnson Company  ·  Bellvue, Washington · Onsite

  - Managed Learning Management System (ComplianceWire)
  - Supported LMS users by Phone and Email
  - Tracked status of documentation updates

Training Specialist                                                                2015 — 2016
Computer Aid, Inc. — on assignment at Allegheny County Department of Human Services  ·  Allentown, Pennsylvania · Onsite

  - Created & Updated Interactive E-Learning Courses
  - Created & Updated Instructor & Learner Workbooks
  - Worked with Subject Matter Experts to create Job Aids
  - Redesigned multiple project/department training websites into a single comprehensive
    training site

Business Process Management Analyst                                                2014 — 2015
Tube City IMS  ·  Glassport, Pennsylvania · Onsite

  - Mapped Business Processes
  - Created and Maintained Training Website
  - Created and Updated Printed Training Materials
  - Created and Updated Training Videos
  - Managed Translation of Training Materials
  - Led Online Training Sessions
  - Managed Interns
  - Managed User Accounts

Training Coordinator / Technical Writer                                            2013 — 2014
K-Force — on assignment at Tube City IMS  ·  Tampa, Florida · Onsite

  - Mapped Business Processes
  - Created and Maintained Training Website
  - Created and Updated Printed Training Materials
  - Created and Updated Training Videos
  - Managed Translation of Training Materials
  - Led Online Training Sessions
  - Managed Interns
  - Managed User Accounts

Video Producer / Web Designer                                                      2012 — 2013
Advanced Business Services  ·  Warsaw, INDIANA · Remote

  - Created Training Videos
  - Designed Web Sites

Instructor                                                                         2007 — 2011
New Horizons Computer Learning Center of Pittsburgh  ·  Pittsburgh, Pennsylvania · Hybrid

  - Facilitated instructor led training sessions
  - Mentored Learning Lab Expert
  - Created & Updated Interactive E-Learning Courses
  - Developed & Updated Training Materials

Trainer                                                                            2004 — 2006
Outsourcing Services Inc.  ·  Pittsburgh, Pennsylvania · Onsite

  - Facilitated Computer Usage Training Sessions
  - Facilitated Call Center Soft Skills Training Sessions
  - Developed & Updated Training Materials
  - Managed the Peer Assisted Learning (PAL) Team
  - Monitored Representative's calls for Quality Control
  - Handled escalated supervisor calls

Webmaster                                                                          2000 — 2003
Berda CompuGraphix  ·  Aliquippa, Pennsylvania · Onsite

  - Redesigned & Maintained Website

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SKILLS
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Adobe:
  Acrobat, After Effects, Audition, Captivate, Creative Cloud, Dreamweaver, Illustrator,
  InDesign, Lightroom, Photoshop, Premiere

AI:
  ChatGPT Codex, Claude Code, Cursor, Image Generation, Local AI, Music Generation, OpenCode,
  Text to Speech

Microsoft Office:
  Access, Excel, OneNote, Outlook, PowerPoint, SharePoint, Word

Training:
  Curriculum Development, E-Learning Course Creation, Instructional Design, Learning Management
  System Administration, Presentation, Public Speaking, Training Video Production

Web Design & Development:
  CSS, HTML, Javascript, PHP, SQL

Web Server Administration:
  Apache, Caddy, cPanel, MySQL / MariaDB, Nginx, PHP, PostgreSQL

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OPERATING SYSTEMS
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Linux:
  Arch, CentOS, Debian, Void

macOS:
  Mac OS 9, Mac OS X, macOS

Windows:
  Windows 3.11, Windows NT 4.0, Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP,
  Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 11

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EDUCATION
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Robert Morris University
BACHELOR OF ARTS — Communications (Media Production)  ·  Moon Township (Pittsburgh), Pennsylvania
  - Computer Lab Assistant
  - Design Assistant, Public Relations Department
  - Facilities Technician, Academic Media Center & Television Station
  - Teaching Assistant

Grace College
Management of Information Systems (Multimedia Production) / Communications  ·  Winona Lake, Indiana
  - Computer Lab Assistant
  - Yearbook Staff Member
  - Paid to teach a professor Adobe After Effects

