Jay Michael Katip
Technical Trainer / Instructional Designer / Web Developer & Multimedia Designer
Prattville, Alabama | Open to Remote Work and Relocation | 334.604.1718 | mike@katip.name
https://mike.katip.name | LinkedIn: https://www.linkedin.com/in/mikekatip

PROFESSIONAL SUMMARY
Technical trainer, instructional designer, web developer, and multimedia designer with more than 20
years of experience delivering instructor-led training, developing e-learning and job aids,
administering learning management systems, designing and building websites and graphics, editing
audio and video, and supporting technology systems.

PROFESSIONAL EXPERIENCE

Chief Executive Officer / Lead Instructor
Tungsten Technology Corporation | August 2025 - Present
- Founded a technical training company to expand freelance instruction services
- Coordinate training program delivery and manage contract sales
- Oversee business operations, client acquisition and retention, finance, and administration

Freelance Web Developer / Designer
Freelance | January 2003 - Present
- Designed and developed websites for freelance clients
- Created client branding, print materials, and video content

Freelance Instructor
Freelance | August 2011 - August 2025
- Delivered instructor-led technical training covering Adobe Creative Suite, Microsoft Office, web
  development, and CompTIA A+ topics
- Developed course materials to support classroom instruction

Technical Support Expert
InMotion Hosting | Virginia Beach, Virginia | Remote | August 2022 - July 2024
- Diagnosed and resolved web hosting issues involving cPanel, Apache, Nginx, DNS, email, SSH, FTP,
  WordPress, PHP, and MySQL
- Supported customers through phone, chat, support tickets, and email

Marketing Specialist
Edge Industrial Supply | Fort Wayne, Indiana | Hybrid | December 2019 - October 2021
- Created print and digital marketing materials and managed marketing campaigns
- Maintained and migrated the customer-facing website to BigCommerce
- Developed customer-facing and internal web tools for managing customers, products, marketing
  campaigns, and time-off requests
- Automated product and pricing updates across internal tools, BigCommerce, QuickBooks, RealPage,
  Ops Technology, Yardi, and Nexus

Training Specialist
Aditi Consulting | Client: DePuy Synthes, a Johnson & Johnson Company | Warsaw, Indiana | Hybrid | July 2018 - October 2019
- Administered the ComplianceWire learning management system
- Supported learning management system users by phone and email
- Tracked the status of documentation updates

Training Specialist
Computer Aid, Inc. | Client: Allegheny County Department of Human Services | Pittsburgh, Pennsylvania | Onsite | July 2015 - May 2016
- Developed and maintained interactive e-learning courses, instructor workbooks, and learner
  workbooks
- Partnered with subject matter experts to create job aids
- Consolidated multiple project and department training websites into one comprehensive site

Business Process Management Analyst
Tube City IMS | Glassport, Pennsylvania | Onsite | January 2014 - June 2015
- Mapped business processes and translated them into training materials
- Created and maintained a training website, printed materials, and training videos
- Led online training sessions and coordinated training-material translations
- Managed interns and user accounts

Training Coordinator / Technical Writer
K-Force | Client: Tube City IMS | Glassport, Pennsylvania | Onsite | February 2013 - January 2014
- Documented business processes and developed technical training materials
- Created and maintained training websites, videos, and printed resources
- Delivered online training and coordinated content translation
- Managed interns and user accounts

Video Producer / Web Designer
Advanced Business Services | Warsaw, Indiana | Remote | January 2012 - February 2013
- Produced training videos and designed websites

Technical Instructor
New Horizons Computer Learning Center of Pittsburgh | Pittsburgh, Pennsylvania | Hybrid | January 2007 - August 2011
- Delivered instructor-led technical training courses
- Developed interactive e-learning courses and supporting training materials

Trainer
Outsourcing Services Inc. | Pittsburgh, Pennsylvania | Onsite | September 2004 - October 2006
- Delivered computer-use and call-center soft-skills training
- Developed training materials and managed the Peer Assisted Learning team
- Monitored representative calls for quality control and handled escalated supervisor calls

Webmaster
Berda CompuGraphix | Aliquippa, Pennsylvania | Onsite | January 2000 - January 2003
- Redesigned and maintained the company website

CERTIFICATIONS
Adobe Certified Expert | CompTIA A+ Certified Professional IT Technician | Microsoft Office
  Specialist

EDUCATION

Bachelor of Arts in Communications (Media Production)
Robert Morris University | Moon Township (Pittsburgh), Pennsylvania

Coursework in Management of Information Systems (Multimedia Production) and Communications
Grace College | Winona Lake, Indiana


SKILLS

Artificial Intelligence (AI)
Capabilities: Image Generation, Local AI/LLM Deployment, Music Generation, Text-to-Speech
Tools: ChatGPT Codex, Claude Code, Cursor, OpenCode

Multimedia Design
Capabilities: Audio Editing, Branding & Print Design, Graphic Design, Motion Graphics, Screen
  Recording, Video Production & Editing
Tools: Acrobat Pro, After Effects, Audacity, Audition, Avid, CorelDRAW, Creative Cloud, Dreamweaver,
  GIMP, Illustrator, InDesign, Inkscape, Lightroom, OBS Studio, Photoshop, Premiere Pro

Office & Productivity Suites
Microsoft Office: Access, Excel, OneNote, Outlook, PowerPoint, SharePoint, Word
Other Productivity Suites: Google Workspace, LibreOffice, Lotus 1-2-3, Lotus Notes, ONLYOFFICE,
  WordPerfect

Operating Systems, Virtualization, Networking & Storage Platforms
Operating Systems: FreeBSD, FreeDOS, Linux, macOS, MS-DOS, OpenBSD, Windows
Virtualization Platforms: Docker, KVM, LXC/LXD Containers, Parallels, Proxmox, QEMU, VirtualBox
Network Platforms: OPNsense, pfSense
Storage Platforms: Synology, TrueNAS, Unraid

Training/Instructional Design
Capabilities: Adult Learning Principles, Assessment Design, Blended Learning, Business Process
  Mapping, Curriculum Development, eLearning Development, Facilitation & Public Speaking,
  Instructional Design, Instructor-Led Training, Job Aids & Performance Support, Learning Evaluation,
  LMS Administration & Support, Project Management, SME Collaboration, Storyboarding, Technical
  Writing, Training Needs Analysis, Virtual Instructor-Led Training
Tools: Adobe Connect, Captivate, Cisco WebEx, ComplianceWire LMS, Google Meet, Microsoft Teams, Zoom

Web Design, Development, Hosting & Troubleshooting
Capabilities: DNS & Domain Management, E-commerce Development, Responsive Web Design, REST API
  Integration, SSL/TLS Administration, UX/UI Design, Web Accessibility, Web Hosting Troubleshooting
Technologies & Platforms: Apache, Caddy, cPanel, CSS, HTML, JavaScript, MySQL / MariaDB, Nginx, PHP,
  PostgreSQL, SQL, SSH/SFTP, WordPress
